Know how each customer returns, before they return.
Score puts a simple tag on every new Shopify order: the customer's current band, from excellent to poor. Your returns portal can then treat your best customers differently from the ones who keep costing you.
Built from what actually happened to past returns.
A tag on every new order
Something like reitrn:good, from the customer's current band.
Built from real outcomes
Kept, exchanged, returned clean, damaged or missing.
Works with your returns portal
Portals that read Shopify order tags, such as AfterShip, Loop and Swap, can apply your rules to it.
A snapshot at order time
Old orders are never re-tagged. A customer who improves gets a better tag on their next order.
Fair to new customers
New customers stay unrated until there is enough history.
Three steps.
- 1
Connect
Connect the reitrn app to your Shopify store.
- 2
We tag
Each new order gets a tag from the customer's current band.
- 3
You set the rules
In your returns portal, use the tag to change the return offer: free returns for your best customers, a handling fee for the rest.
Want to talk it through?
Tell us about your store and how you handle returns, and we will walk you through it.